What is considered a maintenance emergency and what is not?

The Following are considered EMERGENCY issues:

  • No A/C when outdoor temperatures are above 85 degrees (unless there is medical documentation).
  • No heat when outdoor temps are below 55 degrees.
  • Mainline sewage backup.
  • Major water leak (inc. roof leaks)/standing water.
  • Break-ins: CONTACT POLICE FIRST
  • Lockouts – There is a $50 fee (CASH or Check must be paid immediately) 1-2 hour wait is typical.
  • Clogged toilet (ONLY if property has one bathroom).
  • Carbon monoxide detectors sounding.
  • Fallen tree on house or blocking driveway.
  • Sparking electrical outlets (try turning off breaker).

The Following are considered NON-EMERGENCY issues:

  • No A/C or Heat when exterior temps fall within the 85 degree and 55 degree range.
  • No hot water or poor water pressure.
  • Refrigerator not cooling: use a cooler or a neighbors refrigerator.
  • Tripped breakers or fuses.
  • No electricity due to power outage. Call Progress Energy or Duke Power.
  • Dishwasher, stove outage, disposal, microwave, washer, or dryer problems.
  • Stopped up toilet when there is another toilet accessible.
  • Drippy faucets or pipes.
  • Neighbor nuisances.
  • Any other general maintenance.

"Let each of you look not only to his own interests,

but also to the interests of others..."

Phil. 2:4