The Following are considered EMERGENCY issues:

• No A/C when outdoor temperatures are above 85 degrees (unless there is medical documentation).
• No heat when outdoor temps are below 55 degrees.
• Mainline sewage backup.
• Major water leak (inc. roof leaks)/standing water.
• Break-ins: CONTACT POLICE FIRST
• Lockouts – There is a $50 fee (CASH or Check must be paid immediately) 1-2 hour wait is typical.
• Clogged toilet (ONLY if property has one bathroom).
• Carbon monoxide detectors sounding.
• Fallen tree on house or blocking driveway.
• Sparking electrical outlets (try turning off breaker).

The Following are considered NON-EMERGENCY issues:

• No A/C or Heat when exterior temps fall within the 85 degree and 55 degree range.
• No hot water or poor water pressure.
• Refrigerator not cooling: use a cooler or a neighbors refrigerator.
• Tripped breakers or fuses.
• No electricity due to power outage. Call Progress Energy or Duke Power.
• Dishwasher, stove outage, disposal, microwave, washer, or dryer problems.
• Stopped up toilet when there is another toilet accessible.
• Drippy faucets or pipes.
• Neighbor nuisances.
• Any other general maintenance.