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How Over-Communicating Fosters Long-Term Tenant Retention

Tenants are the heart of the property and if property managers and rental property investors do not have them this affects their investment. The property/properties become less desirable and they aren’t generating income. Property investors often have one question in mind, “How do you keep the properties filled in order to maximize revenue?”. One major answer to that question is communication.

From the Tenants Perspective

Many tenants believe that their property managers really do not care about them. They think that property managers are just there to send out letters and collect money. If that is the tenant’s point of view, then they do not have any reason to renew their lease. They may start looking for a new place to live long before their lease is up and at that point, it’s hard to get them back or to change their mind.

Communication is Essential

It is important to keep the lines of communication open between tenants and property managers in order to build trust in each other. Property managers should be able to address any concerns that the tenant has. Even if they cannot solve the problem right away, they should still show that they care about the issue and will help to figure out a solution. It’s a great feeling knowing that you’ve been heard.

Property managers can also show appreciation to their tenants. You can give your tenants a thank you phone call or offer other benefits for renewing their lease. These are small ways that you can let your tenants know that they are appreciated. This shows the tenant that their presence is appreciated.

Going above and beyond can make a major difference in tenant retention. It is important to make sure that your tenants feel as though their voices are heard, and they are valued. Keep in mind that if you are able to retain more tenants, then you will be able to bring in more rental income and have a better reputation for your investors or property owners as well.

Get in touch with Barker Realty if you are in need of a polite, experienced, and over-communicating property management company. We look forward to working with you!

"Let each of you look not only to his own interests,

but also to the interests of others..."

Phil. 2:4